Manage Team Effectiveness BSBTWK502 Assessment 2 Project Portfolio Role Play And Presentation.

Subject Code & Title : Manage Team Effectiveness BSBTWK502
Assignment Type : Project Portfolio Role Play And Presentation
Manage Team Effectiveness BSBTWK502 Assessment 2 Project Portfolio Role Play And Presentation.

Assessment task description:
1.This is the second assessment task you have to successfully complete to be deemed competent in this unit of competency.
2.This assessment task is comprised of a Project Portfolio, three (3) Role Plays and a Power Point Presentation.
3. In this task, you are required to manage the effectiveness of at least one work team. For doing so, you will be working through a number of activities and completing and submitting a project portfolio available in BSBTWK502 Task 2 : Project Portfolio Template.You are also required to participate in 3 (three) timed role plays and 1 (one) timed Power Point Presentation. In the first role play, assuming the role of a manager, you will establish team objectives in a group round-table style discussion with your team and at
least one stakeholder present. In the second role play, assuming the role of a manager, you will facilitate team cohesion by providing coaching on team cohesion and collaboration to your team members. In the third role play, assuming the role of a manager you are required to appraise your team members to facilitate team work.For the presentation, assuming the role of the manager, you are going to liaise with the stake holders to explain them the project and how it is going.
4.You must attempt all activities of the project for your trainer/assessor to assess your competency in this assessment task.
5. You must complete this task by following all given instructions, for the trainer/assessor to assess competency in this assessment task.

Applicable conditions:
1. All Role Plays and Presentations are timed.
2. You may hand write/use computers to write answers.
3. Electronic devices are allowed during this assessment task.
4. You must complete the task independently.
5. No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.
6. As you complete this assessment task you are predominately demonstrating your practical skills, techniques and knowledge to manage the effectiveness of at least one work team to your trainer assessor.
7.The trainer assessor may ask you relevant questions on this assessment task.

Re submissions and reattempts :
1. Where a student’s answers are deemed not satisfactory after the first attempt a re submission attempt will be allowed.
2. You must speak to your Trainer/Assessor if you have any difficulty in completing this task and require reasonable adjustments (e.g. can be given as an oral assessment).
3. For more information, please refer to Veritas Institute Australia’s Student Handbook.

Location:
1.This assessment task may be completed in an independent learning environment at Verit as Institute Australia
2. Your trainer/assessor will provide you further information regarding the location of completing this assessment task.

Manage Team Effectiveness BSBTWK502 Assessment 2 Project Portfolio Role Play And Presentation.

General Instructions for attempting the Project, PowerPoint Presentation and Role Play:
In this task, you are required to manage the effectiveness of at least one work team. For doing so,
you will be working through a number of activities and completing and submitting a project portfolio available in BSBTWK502 Task 2: Project Portfolio Template. You are also required to participate in 3 (three) timed role plays and 1 (one) timed PowerPoint Presentation. In the first role play, assuming the role of a manager, you will establish team objectives in a group round-table style discussion with your team and at least one stakeholder present. In the second role play, assuming the role of a manager, you will facilitate team cohesion by providing coaching on team cohesion and collaboration to your team members. In the third role play, assuming the roleof a manager, you are required to appraise your team members to facilitate team work. For the presentation, assuming the role of the manager, you are going to liaise with the stakeholders to explain them the project and how it is going. All role plays and presentations are timed.

Manage Team Effectiveness BSBTWK502 Assessment 2 Project Portfolio Role Play And Presentation.

You will need access to:
1. a suitable place to complete activities that replicates a business environment including a meeting space, presentation area and computer and internet access
2. your learning resources and other information for reference
3. BSBTWK502 Unit Assessment Pack (UAP)
4. BSBTWK502 (Task 2: Case Study)
5. BSBTWK502 (Task 2: Project Portfolio Template)
6. BSBTWK502 Policy and Procedures Template
7. Access to other learning materials such as textbooks

Ensure that you:
1.review the advice to students regarding responding to written tasks in the Business Works Student User Guide
2. comply with the due date for assessment which your assessor will provide
3. adhere with Veritas Institute Australia’s assessment submission guidelines
4. answer all questions completely and correctly
5. submit work which is original and, where necessary, properly referenced
6. avoid sharing your answers with other students.

How your trainer/assessor will assess your work?
1.This assessment task requires the student to cover all performance criteria given for in the questions below.
2. Answers must demonstrate the student’s understanding and skills of the unit.
3. You will be assessed according to the provided performance checklist/ performance criteria.
4. Assessment objectives measurable learning outcome(s) are attached as performance checklist performance criteria with this assessment task to ensure that you have successfully completed and submitted the assessment task.
5. If all assessment tasks are deemed Satisfactory (S), then the unit outcome is Competent (C).
6. If at least one of the assessment task is deemed Not Satisfactory (NS), then the unit outcome is Not Yet Competent (NYC).
7.Once all assessment tasks allocated to this Unit of Competency have been undertaken trainer assessor will complete an Assessment plan to record the unit outcome.The outcome will be either Competent (C) or Not Yet Competent (NYC).
8.The “Assessment Plan” is available in BSBTWK502 Unit Assessment Cover Sheet & Assessor Checklist.

Manage Team Effectiveness BSBTWK502 Assessment 2 Project Portfolio Role Play And Presentation.

Purpose of the assessment task:
This assessment task is designed to evaluate your following knowledge, skills and abilities:
1.Skills to identify team purpose, roles, and responsibilities according to organisational and task objectives
2. Skills to develop performance plans with expected outcomes, key performance indicators (KPIs) and goals for work team
3. Skills to support team members in meeting expected performance outcomes
4. Skills to develop strategies for facilitating team member input into planning, decision making and operational aspects of team tasks
5. Skills to develop or modify policies and procedures for promoting team member accountability for personal work and team tasks
6. Skills to provide feedback to team members on team effort and contributions
7. Skills to develop processes for identifying and addressing issues, concerns and problems identified by team members
8. Skills to encourage team members to participate in and to take responsibility for team activities
9. Skills to support the team in identifying and resolving work performance problems
10. Skills to promote work team collaboration through individual behaviour
11. Skills to establish and maintain open communication processes with relevant stakeholders
12. Skills to communicate information from line management to the team
13. Skills to communicate and follow-up unresolved issues, concerns and problems raised by team members with line management
14. Skills to address unresolved issues, concerns and problems raised by stakeholders
15. Reading skills to analyse and interpret textual information from the organisation’s policies,goals and objectives to establish team goals or to determine corrective action
16. Writing skills to prepare workplace documentation that communicate complex information clearly and effectively
17. Oral communication skills to engage in discussions or provide information using appropriate vocabulary and non-verbal features
18. Oral communication skills to use listening and questioning techniques to confirm understanding and to engage the audience
19. Enterprise and initiative skills to identify how own role contributes to broader organisational goals
20. Enterprise and initiative skills to modify or develop policies and procedures to achieve organisational goals
21.Teamwork skills to select and use appropriate conventions and protocols when communicating with diverse stakeholders
22. Teamwork skills to use interpersonal skills to gain trust and confidence of team and provides feedback to others in forms that can be understood and used
23. Teamwork skills to adapt personal communication style to build positive working relationships and to show respect for the opinions, values and particular needs of others
24. Planning and organising skills to develop, implement and monitor plans and processes to ensure team effectiveness
25. Planning and organising skills to monitor and actively support processes and development activities to ensure the team is focused on work outcomes
26.Planning and organising skills to plan for unexpected outcomes and implement creative responses to overcome challenges
27. Ability to manage the effectiveness of at least one work team.
28. Ability to provide feedback to encourage, value and reward others
29. Ability to model desired behaviour and practices
30. Ability to encourage and foster shared understanding of purpose, roles and responsibilities
31. Ability to support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
32. Ability to develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders
33. Ability to communicate effectively with a range of stakeholders about team performance plans and team performance
34. Ability to evaluate and take necessary corrective action regarding unresolved issues concerns and problems raised by internal or external stakeholders.

Manage Team Effectiveness BSBTWK502 Assessment 2 Project Portfolio Role Play And Presentation.

Assessment Task 2 – Unit Project Portfolio and Role Play

Instructions to complete this assessment task:

1.You have the leverage to follow the case study given in BSBWTK502 (Task 2: Case Study) or select an organisation of your choice to complete this assessment task.
2. You are required to complete Activity 1 – Activity 10 for this assessment task and submit evidence as outlined in BSBWTK502 (Task 2: Project Portfolio Template). In this task, you are required to manage the effectiveness of at least one work team. For doing so, you will be working through a number of activities and completing and submitting a project portfolio available in BSBTWK502 Task 2: Project Portfolio Template.You are also required to participate in 3 (three) timed role plays and 1 (one) timed PowerPoint Presentation. In the first role play, assuming the role of a manager, you will establish team objectives in a group round-table style discussion with your team and at least one stakeholder present. In the second role play, assuming the role of a manager, you will facilitate team cohesion by providing coaching on team cohesion and collaboration to your team members. In the third role play, assuming the role of a manager, you are required to appraise your team members to facilitate team work. For the presentation, assuming the role of the manager, you are going to liaise with the stakeholders to explain them the project and how it is going. All role plays and presentations are timed.

1.You must include the following particulars in the footer section of each page of the attached sheets:
o Student ID or Student Name
o Unit ID or Unit Code
o Course ID or Course Code
o Trainer and assessor name
o Page numbers

1. You must staple the loose sheets together along with the cover page.
2. You must attach the loose sheets chronologically as per the page numbers.
3. Correction fluid and tape are not permitted. Please do any corrections by striking through the incorrect words with one or two lines and rewriting the correct words.
4. Appropriate citations are required.
5. All Verit as policies are in effect, including the plagiarism policy.

Resources required to complete the assessment task:
1. Access to textbooks and other learning materials.
2. Computer with internet and MS Word
3. Printer or e-printer and Projector
4. Place for meeting
5. BSBTWK502 Unit Assessment Pack (UAP)
6. BSBTWK502 (Task2: Case Study)
7. BSBTWK502 (Task2: Project Portfolio Template)
8. BSBTWK502 Policy and Procedures Template

Manage Team Effectiveness BSBTWK502 Assessment 2 Project Portfolio Role Play And Presentation.

Adjustment for distance-based learners
● No changes to the assessment procedure or specification are required.
● Role plays and meetings may be conducted and observed via video or teleconferencing. Team members participation in meetings may take place via Skype, Microsoft Teams or through use of messaging and message board, confirmation emails and so on.
● Documentation may be submitted electronically.
● A follow-up interview may be required (at the discretion of the assessor).

Submission Requirements
A. As per BSBWTK502 (Task 2: Project Portfolio Template)

Activities
Complete the following activities:

Activity 1. Carefully read the following:
This project is about leading teams in the workplace and actively engaging with the management of the organisation.You need to demonstrate that you can manage the effectiveness of at least one work team. You can do this based on the assumption that you are the team leader or manager of a team within the case study business provided in BSBTWK502 Task 2: Case Study for this unit or a business that you work for if applicable. It’s important that this business has organisational objectives already developed. Speak to your assessor to get approval if you want to base this on your own business.If you choose the case study business, you may select any of the teams that form part of the organisation to base your project on. You may assume the role of manager. If it is your own business, then you may choose any team that forms part of your workplace and in which you are involved.

Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, basing your project on real relationships with classmates or work colleagues will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way!

You will be collecting evidence for this unit in a Project Portfolio available in BSBTWK502 Task 2: Project Portfolio Template.The steps you need to take are outlined below. Before you begin, complete page 2 of your Project Portfolio.

Activity 2. Establish a team
Make sure you are familiar with the business you are basing this assessment on and have read through the necessary background information policies and procedures that apply. For the case study business this is all of the documents included in BSBTWK502 Task 2: Case Study. If it’s your own business or a business where you are working or are familiar with, it’s important at this step that you have your business or case study approved by your assessor.

If you are using a real business, you will use your current team members to base this project on. If using the case study in a classroom or online situation, choose a group of at least three students who will act as your work team throughout the project. Open the Simulation pack, read through the case study and select the team you would like to base your assessment on.

Work through Section 1 of your Project Portfolio available in BSBTWK502 Task 2:
Project Portfolio Template. As part of this step, you will need to:

Manage Team Effectiveness BSBTWK502 Assessment 2 Project Portfolio Role Play And Presentation.

1. Specify your work team, or specify which team your group chose if you’re using the case study.
2. Outline the roles of each member of the team. If you are using the case study each of you will have a turn to be the manager.
3. State the purpose of the team

Activity 3. Establish team objectives
In a group round-table style discussion with your team and at least one stakeholder present outline all the tasks the team must do to accomplish the expected outcomes.

The discussion should last for at least 15 minutes, but not more than 30 minutes. If you are using the case study, your assessor will assume the role of stakeholder. If you are basing the project on your workplace, the stakeholder might be a line manager or any member of senior management.

Ensure that each team member has a turn to participate in planning the tasks share what they expect outcomes will be and decide as a team how performance will be measured.

As a team, making sure consensus is reached:
1. create a list of tasks to be undertaken
2. allocate the tasks to the team members based on their strengths and abilities
3. set the start and end date for each activity
4. set the KPIs for each team member

Activity 4. Write a Performance Plan
Use the Internet to find an example of a Performance Plan. Use the information you recorded in your Project Portfolio available in BSBTWK502 Task 2: Project Portfolio Template during the previous activities to write your own Team Performance Plan and attach it to your Project Portfolio at the end of Section 1.
The written plan should include:

1. The team vision or a team purpose statement
2. Main tasks and responsibilities of each team member
3. Performance measures/ Key Performance Indicators (KPIs)
4. Start and end date for each activity

Complete Section 1 of your Project Portfolio and submit to your assessor.

Manage Team Effectiveness BSBTWK502 Assessment 2 Project Portfolio Role Play And Presentation.

Activity 5. Facilitate team cohesion
Assume some weeks have passed and the team have implemented their Performance Plan and are working on their tasks. It has come to your attention that the team is not working cohesively and that they are not sharing information and are duplicating work.

In order to support your team in achieving their performance outcomes, you will provide coaching on team cohesion and collaboration. This will be a 10-minute session and you may use slides, visual aids or video clips in your coaching session. If you are basing this on the case study, everyone in your group will have a turn to be the manager and present their coaching to the rest of the group. If this is your own workplace this will be the members of your own team that you are providing coaching for.

The assessor will advise you of the date and time of your team meeting so that you can prepare in advance.

Use your Project Portfolio available in BSBTWK502 Task 2: Project Portfolio Template to outline the main points and attach your slides or links to the videos you use.

This can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the time frames allocated.

Complete Section 2 of your Project Portfolio and submit to your assessor.

Activity 6. Develop or modify policies and procedures
Despite your efforts to support your team through coaching, the team is still struggling to work cohesively. One of the issues the team identified is that one of the team members are not performing their tasks and is using the Internet for personal reasons during work hours. This is creating conflict within the team. You will address this concern by developing a policy for Internet usage. Use the BSBTWK5020 Policy and Procedures Template provided by your assessor to create an Internet Usage Policy within the context of the business you are basing your assessment on.Attach your Internet Usage Policy to your Project Portfolio to Section 2 of your portfolio.

Activity 7. Facilitate teamwork
Assume three months have gone by. Have a meeting and allow each team member to provide a 5–10-minute update on how their tasks are going.

Take turns to assume the role as manager and do the following:
1.give feedback to team members on team effort and contributions
2. encourage team members to take responsibility for team activities
3. help to identifying work performance problems by addressing each of the issues concerns and problems identified by team members
4.help to resolve issues using your own problem-solving skills

Your assessor will be looking to see that you can:
a. provide feedback to encourage, value and reward others
b. model desired behaviour and practices
c. encourage and foster shared understanding of purpose, roles and responsibilities
d. Adapt personal communication style to build positive working relationships

Manage Team Effectiveness BSBTWK502 Assessment 2 Project Portfolio Role Play And Presentation.

As a team brainstorm ways to address issues, concerns and problems identified by team members Outline a process for addressing these concerns by deciding where and how concerns should be raised and who should be involved.Use your Project Portfolio to record this information.

This can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the time frames allocated.

Complete Section 2 of your Project Portfolio and submit to your assessor.

Activity 8. Communicating with line management
Develop an email to your line manager to address the main issue raised by team members namely that the team is still struggling to collaborate and share information.

1. Outline the issue
3. Propose a solution

Attach this email to Section 3 of your Portfolio.Assume that your line manager has responded to your email and would like you to communicate the following information to the team:

Line management would like the team to start using a new software application to help the team collaborate.You have approval to purchase a subscription to a collaboration tool such as Dropbox One Drive or any tool that suits the context and to implement it.

Develop an email to the team to explain the decision and provide the team with details about the change including when it will be implemented.Attach this email to Section 3 of your Portfolio.

Activity 9. Liaise with stakeholders
Schedule a meeting with the relevant stakeholders and prepare a short presentation using your choice of software or application e.g., Power Point Keynote, etc. The meeting should last for at least 15 minutes each and no more than 30 minutes.

If you are using the case study, your assessor will assume the role of stakeholder. If you are basing the project on your workplace, the stakeholder will be an internal or external party that has an interest in the project.

Your presentation should contain an overview of how the project is going.

Manage Team Effectiveness BSBTWK502 Assessment 2 Project Portfolio Role Play And Presentation.

Your assessor will be looking to see that you can:
1.establishing open communication processes with diverse stakeholders
2. Address unresolved issues, concerns and problems raised by stakeholders
3. demonstrate effective communication skills including:

o Speaking clearly and concisely
o Using non-verbal communication to assist with understanding
o Asking questions to identify required information
o Responding to questions as required
o Using active listening techniques to confirm understanding.

Ask for feedback from relevant stakeholders and take notes. Transfer this information to Section 3 of your Project Portfolio.

Manage Team Effectiveness BSBTWK502 Assessment 2 Project Portfolio Role Play And Presentation.

Activity 10. Submit your completed Project Portfolio
Make sure you have completed all sections of your Project Portfolio available in BSBTWK502 Task 2: Project Portfolio Template, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary.