International Financial Services Assessment- Australia.

Unit Title: International Financial Services
Word Count: 2000-2500 Words Report -500 Word Reflection (10% margin allowable) % of total assessment marks: 50%

International Financial Services Assessment- Australia.

THE ASSIGNMENT TASK:
These tasks refer to Learning outcomes 1.2.3.and 5

Task One:
• Students are to carry out an evaluation of the customer service orientation and practice of a customer orientated organisation. The analysis should examine its adherence to its own customer charter, legislation and regulations.

International Financial Services Assessment- Australia.

• Students will undertake preliminary bench marking and primary research of all relevant customer service platforms and processes to deduce whether it meets best practice or more creative strategies, and approaches need to be employed.
• Students will present their findings in report form. This report will include an overview of the chosen organisation. The report should then present the findings of the research with any lessons that the student feels the firm might benefit from in its customer service practice. (70%) 2000/2500 words

Task Two:
Finally, the report should contain a personal perspective gained by the student from carrying out the research. What did the student learn from
carrying out this research that will inform their professional practice in the future? (30%) 500 words

International Financial Services Assessment- Australia.

NOTES:
1.Your submission should be fully referenced, identifying all sources of information used. You will lose marks if you do not reference properly and/or depending on the severity, you may have to repeat this assignment.
2.You will be penalised for any late submission of your report i.e. after one week of the due date you will be deducted 10% – thereafter 5% daily!