Subject Code & Title: CHCCOM003 Develop Workplace Communication Strategies
Assessment Type : Assignment 1
Assessment Task 1: Questions
Student Assessment Instructions :
1. This is a written assessment. All questions must be answered for this assessment.
2. This written assessment will need to be completed again if it is incomplete or without satisfactory performance, after further training support. This may be to focus on question areas not achieved in
the prior attempt at the assessment.
3. The written assessment may be re-attempted on two further occasions (maximum of three attempts).
4. This is an open book assessment.
5. Respond to all questions in the spaces provided.
6. You must answer all questions correctly for this assessment to be completed satisfactorily. Ask your assessor to clarify any aspect you are unsure about in this assessment task.
CHCCOM003 Task 1 Develop Workplace Communication Strategies – Stott’s College Australia.
Required Resources :
1.You will need to have access to relevant legislation, standards and codes, industry practices.
Evidence :
1. You must submit the completed assessment cover sheet and your answers to your assessor, either by handing in written responses or by online submission within the allocated time.
2. Ensure you keep a copy of your submitted work. Assessments submitted without a completed cover sheet will not be accepted.
When and where will this assessment take place?
1.Your assessor will provide you with the due date, which can be recorded in the assessment plan.
2. Your assessor may also specify the length of time allowed and the expected word count, if applicable.
CHCCOM003 Assignment 1 Develop Workplace Communication Strategies – Stott’s College Australia.
What if the assessment is not suitable?
1. If you are unable to provide sufficient evidence with the written assessment method, your assessor may be able to provide you with an alternative method. Discuss this with your assessor.
What happens if your answers are not satisfactory?
1. If any of the assessment responses are not satisfactory, your assessor will provide you with feedback.You may need to resubmit some or all the questions. Your assessor will explain the details for your reassessment.
2. In most cases, you will be allowed a maximum of three attempts.
3. If you are not satisfied with your assessment result, you have the right to lodge an appeal. Ask your assessor or contact the Course Coordinator for more information.
Question 1 : List two internal and two external stakeholders you would need to consider when determining information needs for a community services setting.
Question 2 : Give one reason why it is important to identify who the organisation’s competitors are when developing communication strategies.
Question 3 : Describe two examples of special communication needs that may arise with personnel or clients in community services settings.
Question 4 : For two types of digital media, provide one example of appropriate etiquette and one example of inappropriate etiquette when using this type of media.
Question 5 : Political, economic, social and technological factors impact on the work of community service organisations. Provide an example of each factor and briefly outline the impact each example could have on the information needs of community service organisations.
Question 6 : Explain the meaning of communication channels. Outline two reasons why it is important to identify effective communication channels when developing a communication plan.
Question 7 : Identify one community service organisation’s and describe the communication structure or hierarchy within it.
Question 8: Explain the difference between an official communication channel and an unofficial channel and provide an example of each.
Question 9 : Research a community service organisation of your choice. Conduct a SWOT analysis of the organisation’s online communication strategies and develop a list of recommendations to address issues identified as a result of the SWOT analysis.
Question 10 : Identify two processes for adapting communication strategies to suit different contexts.
Question 11 : Describe two protocols that support effective written and oral communication.
Question 12 : Identify two key principles and two key practices of mentoring and coaching.
Question 13 : Provide two reasons why it is important to evaluate communication practices at least two steps you would follow when implementing a process to evaluate a communication strategy.
Question 14 : Explain what a conflicting interest is and provide one example.
Question 15 : Why is it important to understand the organisation’s business or strategic plan when considering communication strategies or plans?
Question 16 : Identify two possible communication barriers, restraints or difficulties that should be considered in a communication plan and give an example for each.
Question 17: Describe two elements that should be included in any consideration of financial implications in a communication plan.
Question 18 : Give two reasons for why an organisation’s crisis communication plan might be implemented.
CHCCOM003 Task 1 Develop Workplace Communication Strategies – Stott’s College Australia.
Question 19 : Briefly explain why it is important to prepare information and resources to support the implementation of communication protocols.
Question 20 : Briefly explain why it is important to present information to staff regarding communication strategies, protocols and organisation standards.
Question 21: Briefly explain why it is important to maintain work-related networks and relationships to meet organisation objectives.
Question 22 : Briefly explain why it is important to develop a range of communication strategies to meet an organisation’s needs and goals.
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