Subject Code & Title : CHCCOM003 Develop Workplace Communication Strategies Observation
Assessment Task : Task Three-Observation
This document must be signed by the student for each assessment completed. Submission of Assessments will not be accepted for marking/review without a completed and signed Assessment Cover Sheet.
CHCCOM003 Develop Workplace Communication Strategies Observation Task 3 – Stott’s College Australia.
Assessment Task 3: Observation
Student Assessment Instructions
1.Your assessor will explain the arrangements for this assessment, including when it will occur and how the observation will be conducted.
2. You must satisfactorily complete all sections of the assessment tasks.
3.Ask your assessor to clarify any aspect you are unsure about in this assessment task.
4.You may be asked to explain some parts of the demonstration if the assessor needs any clarification.
5.You may need to work in groups.
6. Your trainer will provide you with a Zoom link to undertake the assessment task/role play
Required Resources:
a.You will need to have access to relevant legislation, standards and codes, industry practices, student book resources and computer and internet access.
b.You may need access to organisational documents and deliver ables from previous tasks in the assessment.
Evidence:
1.You must submit the completed assessment cover sheet and other evidence as outlined in the observation instructions, by online submission within the allocated time.
2.Ensure you keep a copy of your submitted work. Assessments submitted without completed cover sheet will not be accepted.
When and where will this assessment take place?
1.This assessment may be undertaken in a simulated environment/in a classroom/off site via Zoom Meeting (Zoom Meetings are a cloud-based video conferencing application) This is to be discussed with the assessor.
2.Your assessor will provide you with the due date, which can be recorded in the assessment plan.
3.Your assessor may also specify the length of time allowed and the expected word count, if applicable.
What if the assessment is not suitable?
1.If you are unable to provide sufficient evidence within the observation assessment method, your assessor may be able to provide you with an alternative method. Discuss this with your assessor.
What happens if your answers are not satisfactory?
1. If any of the observation assessments are not satisfactory, your assessor will provide you with feedback. You may need to resubmit some or all the assessment tasks. Your assessor will explain the details for your reassessment.
2. In most cases, you will be allowed a maximum of three attempts.
3.If you are not satisfied with your assessment result, you have the right to lodge an appeal. Ask your assessor or contact the Course Coordinator for more information.
Observation Instructions
1. You are applying for a job with a community services organisation as a Communications Officer. They have asked you to give a 10-minute oral presentation of what you would do to develop, establish,promote and review workplace communication strategies.
2. You must then prepare and deliver the presentation to your assessor and at least 3 other students via Zoom meeting (trainer will arrange), who will role play as your colleagues. The use of audio-visual aids is encouraged.
No. The student’s assessment shows evidence of the following:
1. Presentation:
You will need to explain the ways you would:
1.Identify internal and external information needs
2.Identify competing or conflicting interests
3. Develop a range of communication strategies to meet organisation needs and goals. This includes developing and demonstrating one digital media strategy to provide information about the organisation to clients.
4.Develop processes and protocols in line with communication strategies
5.Produce quality resources to support the implementation of communication protocols
6.Present information to staff regarding communication strategies
7. Maintain work-related networks and relationships
CHCCOM003 Develop Workplace Communication Strategies Observation Task 3 – Stott’s College Australia.
You are also required to:
1. obtain feedback from the other students to assess your communication skills and effectiveness.
2. prepare and submit Power point slides as part of your oral presentation. You can reference the information provided in this unit, but you will also need to demonstrate that you have undertaken your own research. Remember to properly cite and reference any material from other authors.
You will be assessed on the content of your report and your ability to communicate information clearly to the audience.
Assessment conditions:
The assessment conditions should simulate a workplace environment with suitable facilities, equipment, and resources. They must also meet the following requirements:
- interactions with people from a range of diverse backgrounds
- presentations to groups of at least 3 people
- typical workplace reporting processes
- use of presentation media
Reflection:
After your oral presentation and upon reviewing feedback from your peers, you are required to write a reflection on what you have learned about your own use of communication strategies and practices and how can you develop your skills further.
Observation Assessment:
No. During the observation, the student demonstrated the following:
Observation Task: Presentation.
1.The student has identified internal and external information needs
2.The student has identified competing or conflicting interests
3.The student has developed a range of communication strategies to meet
organisation needs and goals. Including developing and demonstrating one
digital media strategy to provide information about the organisation to clients.
4.The student has developed processes and protocols in line with communication strategies
5.The student has produced quality resources to support the implementation of communication protocols
6.The student has presented information to staff regarding communication
strategies
7.The student has maintained work-related networks and relationships
CHCCOM003 Develop Workplace Communication Strategies Observation Task 3 – Stott’s College Australia.
Presentation Self-Reflection
What did you like about developing this project? What did you do well?
What did you dislike about this project? What problems did you have?
What did you learn about yourself? What did you learn from the feedback?
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