Qualification Title : CHC52015 Diploma of Community Services
Subject Code & Title : CHCCCS007 Develop And Implement Service Programs
Assessment Task : Task Two – Case studies
Student Assessment Instructions:
1.This Case Study may require you to work in groups/alone (The assessor will provide details of the group format).
2.You need access to the project instructions to complete this task. As this is an open-book task, you may also access a learner guide, the internet and/or other resources.
3. You must satisfactorily complete all sections of the assessment and submit these to your assessor.Ask your assessor to clarify any aspect you are unsure about in this assessment task.
4. You may be asked to explain your responses if the assessor needs any clarification.
CHCCCS007 Develop And Implement Service Programs Assessment – Stott’s College Australia.

Required Resources:
1.You will need to have access to relevant legislation, standards and codes, industry practices and student book resources.

Evidence:
1.You must submit the completed assessment cover sheet and your assessment by online submission within the allocated time.
2.Ensure you keep a copy of your submitted work. Assessments submitted without a completed cover sheet will not be accepted.

When and where will this assessment take place?
1.This assessment may be undertaken in a simulated environment/in a classroom/at home – to be discussed with the assessor.
2.Your assessor will provide you with the due date, which can be recorded in the assessment plan.
3.Your assessor may also specify the length of time allowed and the expected word count, if applicable.

What if the assessment is not suitable?
If you are unable to provide sufficient evidence with the written assessment method, your assessor may be able to provide you with an alternative method. Discuss this with your assessor.

What happens if your answers are not satisfactory?
1.If any of the assessment responses are not satisfactory, your assessor will provide you with feedback.You may need to resubmit some or all the assessment tasks. Your assessor will explain the details for your reassessment.
2.In most cases, you will be allowed a maximum of three attempts.
3.If you are not satisfied with your assessment result, you have the right to lodge an appeal. Ask your assessor or contact the Course Coordinator for more information.

Case Study Instructions:
1. Read the scenarios and answer the questions below for each of the scenarios.

The student’s assessment shows evidence of the following:
1 Section 1 – Scenario 1
Max is a young man living in a youth hostel. He is not happy with his case worker visiting on Thursday afternoons because he wants to go footy training at this time. He doesn’t know how to raise it with his case worker who is very busy and says she is only able to visit Thursdays when she is in the area. Max takes part in a focus group, which has been set up by a project worker to gain feedback about the hostel program, where he raises the issue of the clash.

Required Evidence:

CHCCCS007 Develop And Implement Service Programs Assessment – Stott’s College Australia.

Q1 What are two processes that could have been put in place for Max to act earlier?
Answer
Result Satisfactory ☐ Not Satisfactory ☐

Q2 How could Max’s issue get included in management processes?
Answer
Result Satisfactory ☐ Not Satisfactory ☐

Q3 How could the program be modified to meets Max’s needs? Provide two suggestions.
Answer
Result Satisfactory ☐ Not Satisfactory ☐

2 Section 2 – Scenario 2
Peter is a support worker in a disability service. Sally, a new person he is interviewing and developing an individual plan with, uses a wheelchair.

Required Evidence:
Q1 What sort of things should he be asking about to assess Sally’s individual needs? List at least four topics.
Answer
Result Satisfactory ☐ Not Satisfactory ☐

Q2 What are two possible barriers that could limit Sally’s participation?
Answer
Result Satisfactory ☐ Not Satisfactory ☐

Q3 What are two preferences that may impact on Sally’s personal plan?
Answer
Result Satisfactory ☐ Not Satisfactory ☐

Q4 How can Peter make sure Sally is able to give feedback on the service she receives and that it is acted on? Identify at least two strategies.
Answer
Result Satisfactory ☐ Not Satisfactory ☐

3 Section 3 – Scenario 3
You are a project worker in a community house. A new program has been developed to encourage the growth of community gardens in the neigh bour hood. Local government, the local primary school and a local nursery are all partners in the project.

One of the objectives of the program is to integrate some newly arrived refugees into the program. The refugees are from Syria.

Required Evidence

Q1 How might you ensure staff are culturally aware in relation to people from Syria and what type of external group might you draw on to facilitate this?
Answer
Result Satisfactory ☐ Not Satisfactory ☐

Q2 What methods could you use to communicate roles and responsibilities to the local nursery staff?
Answer
Result Satisfactory ☐ Not Satisfactory ☐

CHCCCS007 Develop And Implement Service Programs Assessment – Stott’s College Australia.

Q3 What are two documents you may develop as part of the program planning to set up the gardens and recruit participants?
Answer
Result Satisfactory ☐ Not Satisfactory ☐