BSBWOR502 Lead & Manage Team Effectiveness Task 2 Assignment-Crown Institute Australia.

BSBWOR502 Lead & Manage Team Effectiveness Assignment Task 2 – Project

PART A: Reward and Recognition Project
BSBWOR502 Lead & Manage Team Effectiveness Task 2 summary

This assessment task requires you to research and report on reward and recognition schemes that can be implemented for Football South East Coast staff.
This assessment is to be completed in the simulated work environment in the RTO.

Required

  • Access to textbooks/other learning materials
  • Computer and Microsoft Office
  • Access to the internet
BSBWOR502 Lead & Manage Team Effectiveness Task 2

Carefully read the following:

After 12 months, data shows that your team has exceeded the percentage increase in the number of new football players, and you have decided to recognise your team for their efforts.

Complete the following activities:

  1. Select reward and recognition schemes:
    Using the Internet, research both informal and formal staff reward and recognition schemes and make notes on what you find.
  2. Organise a team meeting with your General Manager (your assessor).
    In your meeting you should:
  • Introduce and summarise the reward and recognition schemes that you have identified and seek their feedback and approval to move forward with the project.
  • Indicate which of the schemes you think would be most appropriate for the FSEC team as per the scenario and why. You will be assessed on whether you address the required content as described.

    At the end of the meeting, the General Manager will give you authority to implement one of the schemes that you have selected.

    3. Prepare an email template that would be sent to the team (your assessor).
    It should thank them for their efforts in achieving the strategic goals and give the details of the reward and recognition scheme that you are introducing.

    PART B: Managing Underperformance Project
    BSBWOR502 Lead & Manage Team Effectiveness Task 2     summary

    You are required to roleplay the Marketing and Communications Officer at FSEC and conduct a meeting with the Marketing Officer to discuss their under-performance and to identify solutions to address the issue.
    This assessment is to be completed in the simulated work environment in the RTO.

    Required
  • Access to textbooks/other learning materials
  • Computer and Microsoft Office
  • Access to the internet

Carefully read the following:

Two staff at FSCE have lodged complaints with you, the Communications Officer, about the Marketing Officer’s work.
The staff complain that Jackie is often talking to friends on her mobile and so when the office phone rings they answer the phone. Even when Jackie can see they are trying to answer queries that directly relate to her work, she does not end her personal call. This not only takes other staff member’s time in answering such calls, but also then to make notes for Jackie on the call.

The staff have said that the behaviour is recent, and until recently Jackie has always been hard-working and reliable.
You need to meet with Jackie to discuss the issue and identify realistic solutions.

Complete the following activities:

  1. Prepare an email template that would be sent to the Communications Officer (your assessor).
    It should request her to attend a meeting with you to discuss her work. Include the date and time of the meeting.
  2. Conduct the meeting with the Communications Officer (your assessor).
    Conduct the meeting with Jackie, explaining to her what the problem is, why it is a problem, how it impacts on the workplace and why there is a concern.

At the meeting, you are required to:

  • Explain the purpose of the meeting
  • Explain to Jackie what the problem is and outline her work responsibilities and the need to achieve these.
  • Explain how this behaviour impacts on the workplace and why it is a concern. Ensure that you focus on the issue not the person.
  • Demonstrate your interpersonal and communication skills by:
    • Keeping your communication open and clear
    • Listening to Jackie and confirming and clarifying information shared
    • Asking questions to confirm information
    • Emphasizing Jackie’s strengths as set out in the scenario information
  • Discuss and agree on a solution, using your skills to come up with realistic and creative solutions.

    3. Prepare an email template that would be sent to the Communications Officer (your assessor).

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