Assessment Task 1: Written Questions
Written Answer Question Guidance
The following written questions may use a range of instructional words such as identify or explain.These words will guide you as to how you should answer the question. Some questions will also tell you how many answers you need to give – for example Describe three strategies….
1.Describe – when a question asks you to describe you will need to state the most noticeable qualities or features. Generally you are expected to write a response of two or three sentences in length.
2.Explain – when a question asks you to ‘explain’, you will need to make clear how or why something happened or the way it is. Generally, you are expected to write a response of two or three sentences in length.
BSBMGT516 Accounting Assignment – Australia.
QUESTION 1 :-
Explain the importance of establishing formal systems and processes to support continuous improvement.
QUESTION 2 :-
Describe two key elements of a formal continuous improvement system.
e.g.:
Participation of all staff
Cyclical
Measurable
QUESTION 3 :-
Explain how the Plan, Do, Check, Act cycle can be used to support effective continuous improvement.
QUESTION 4 :-
Explain how brainstorming with staff can be used for effective continuous improvement.
e.g. Generating more ideas More input can be sourced from individual staff
QUESTION 5 :-
Explain the relationship between continuous improvement and knowledge management.
QUESTION 6 :-
Explain how continuous improvement works as part of a quality management system.
QUESTION 7 :-
Explain how the goals of lean manufacturing and sustainability are synonymous.
QUESTION 8 :-
Explain the relationship between performance management and continuous improvement within an organisation.
Assessment Task 2: Develop and Implement Continuous
Improvement
You need Submit:
• Email with the following attachments:
o Research notes
o Continuous improvement policy
o Continuous improvement tools (x2)
o Continuous improvement PowerPoint presentation
• Email with revised continuous improvement policy attached
Scenario(E-Office Worx):
Please refer to the workbook for details.
1.Customer meeting.
To make sure you have enough information about the customer service issues, you are going to meet with one of your main customers. You want to find out what their customer experience has been like with E-Office Worx.
Make sure you are familiar with the customer service issues listed in the scenario information above.
Your assessor will play the role of the customer. During the meeting, you will need to demonstrate effective communication skills including:
• Speaking clearly and concisely
• Communicating in a way that is professional, respectful and appropriate based on the customer–organisation interaction
• Using non-verbal communication to assist with understanding
• Asking questions to identify required information
• Responding to questions as required
• Using active listening techniques to confirm understanding.
2.Conduct continuous improvement systems and processes research (Templates provided).
Your notes should be about three pages long in your own words and include
reference or citation where needed.
The first part of this assessment task requires you to conduct research to Identify options for continuous improvement system and processes for E-Office Worx. Make notes on your research, which you will then use to develop a continuous improvement policy and two continuous improvement tools for E-Office Worx, as well as a presentation for staff about the benefits of continuous improvement and to provide training in the new continuous improvement processes and systems.
Your research should include identifying:
1) The benefits of implementing continuous improvement systems and processes across the company.
Student needs to talk about the benefits or advantages of adopting CI systems and processes.
2) Continuous improvement models that may be suitable for the company, such as the Plan Do Check Act, Six Sigma, TQM approach or Lean Management to continuous improvement. You should research at least two models and identify the best one to use at E-Office Worx.
At least two models should be elaborated in detail in this part and one model needs to be selected to fit in E-Office Worx.
3)Ways of building in continuous improvement into business systems and procedures including performance management sustainability, health and safety and knowledge management and to address existing issues within the company. Student can think how to implement the CI across the organisation and how to integrate to the current systems and polices. Refer to the lecture slide: Key Phases of a Change Management Process
4) Continuous improvement tools for example continuous improvement register and forms, flow charts) that can be used as part of a continuous improvement system. Identify and describe at least four.
Student needs to explain each tool, capturing the most significant features of each tool.
5) Strategies for encouraging staff to participate in continuous improvement decision-making.
Informing the staff such as using promotion video, information session Having the input of the staff in the decision-making process through consultation and staff meeting.
6) Strategies for ensuring that staff are informed about continuous improvement processes as well as the outcomes of continuous improvement processes. Student can focus on the communication channels.
7) Mechanisms that can be used to obtain feedback from customers, suppliers and staff. This is about the ways of collecting feedback to inform CI
8) Ongoing mentoring and coaching processes that can be used to ensure that staff are able to implement and support continuous improvement processes.
How mentoring and coaching are to be conducted to support CI processes.
9) Strategies for ensuring continuous improvement in sustainability.
How to achieve resources efficiency?
10) Knowledge management strategies to ensure that insights and experiences from the business’s activities are captured and learnings are accessible to all staff. You should identify and describe at least two strategies that may be suitable for E-Office Worx and explain why.
Why knowledge sharing is important?
What needs to be shared? e.g. best practices?
The scope of knowledge sharing,
How to facilitate knowledge sharing?
What technologies can be used to support the knowledge sharing?
Use the Research Notes Template to guide your work.
Your notes should be about three pages long and add reference or citation where needed.
BSBMGT516 Accounting Assignment – Australia.
3.Develop a continuous improvement policy (Template provided)
The next part of this assessment requires you to use the results of your research to develop a continuous improvement policy for E-Office Worx.
Use the Continuous Improvement Policy Template provided to you that includes notes for guidance in competing each section.
Your policy should include, as a minimum:
• Purpose of the policy
• Scope of the policy
• Continuous improvement principles
• Continuous improvement model
• Continuous improvement implementation.
• Staff participation and communication
• Tools to support the continuous improvement process
• Responsibilities
4.Develop two continuous improvement tools.
You are also required to develop a minimum of two of the continuous improvement tools as identified through your research. These should be referred to in the continuous improvement policy and included as attachments.
These tools can be as simple as a customer feedback survey plan for continuous improvement or continuous improvement register.
BSBMGT516 Accounting Assignment – Australia.
5.Develop continuous improvement presentation Presentation slides should be submitted as an evidence.
Use the results of your research to develop an information and training session for the team about the new continuous improvement systems.
You are required to develop a Power Point presentation that includes graphics to support your explanations of the content. Plan your presentation to last for at least 15 minutes.
Your presentation should address:
• The benefits of implementing continuous improvement systems and processes across the company.
• The continuous improvement models that you have identified as most suitable for use in E-Office Worx, and that are the basis of the policy you have developed.
• An outline of your policy.
• Continuous improvement tools for example continuous improvement register and forms flow charts
• Strategies for encouraging staff to participate in continuous improvement decision-making.
• Strategies for ensuring that staff are informed about continuous improvement processes, as well as the outcomes of continuous improvement processes.
• Mechanisms that can be used to obtain feedback from customers suppliers and staff.
This is about the channels that can be used to obtain feedback.
• Ongoing mentoring and coaching processes that can be used to ensure that staff are able to implement and support continuous improvement processes.
• Strategies for ensuring continuous improvement in sustainability.
• Knowledge management strategies to ensure that insights and experiences from the business’s activities are captured and learnings are accessible to all staff.
• How digital systems/technology can assist E-OfficeWorx to improve their continuous improvement processes and thus improve organisation efficiency and productiveness.
6.Send an email to the General Manager (your assessor).
The text of the email should be in grammatically correct English written in an appropriate polite business-like style.
It should introduce and summarise the contents of the attachments and seek their feedback and ask for the time date and place of your presentation.
BSBMGT516 Accounting Assignment – Australia.
Attach the following to the email:
• Research notes
• Continuous improvement policy
• Continuous improvement tools (x2)
• Continuous improvement PowerPoint presentation
BSBMGT516 Accounting Assignment – Australia.
Your assessor will also organise for two other people to attend the presentation in the role of staff members. Your assessor and those who will role play staff members will also ask questions, so be prepared to respond.
7.Conduct Presentation
Based on the feedback provided, make necessary changes to your Continuous Improvement Policy, highlighting the changes made.
BSBMGT516 Accounting Assignment – Australia.
8.Follow organisation procedures.
Follow E-Office Worx procedures and finalise your continuous improvement policy.Name this document Revised Continuous Improvement Policy. Submit the final policy to the relevant personnel. The text of the email should be in grammatically correct English, written in an appropriate polite business-like style.It should summarise the feedback you received at the presentation and explain the revisions that you have made to your continuous improvement policy. Attach your revised continuous improvement policy to the email.
Assessment Task 3 Instructions as provided to students
1.Write a continuous improvement report.
Analyse and report on results provided in the case study information.
Review the survey data and provide a report to the General Manager (your assessor) on the results.
Also include your recommendations for actions based on your analysis.
Your report should be between half a page and one page.
BSBMGT516 Accounting Assignment – Australia.
Your report must be written in clear and concise English and include
1. An analysis of the overall results against industry benchmarks for over all customer satisfaction, ease of doing business and customer loyalty. You should convert the findings into bar charts that clearly shows the results of the survey and in percentages. If you are not sure how to do this use word help to find out how to create charts in word.
2.Student needs to convert the numbers into bar charts using tools like Excel.
3)
4) Your overall analysis of how the company is performing in terms of customer service.
5) Your recommendations for future customer surveys. Include at least two
recommendations.
2.Send an email to the team (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachment.
Attach your continuous improvement report to the email.
Excellent Assignment Help
We Aim At:
- Lowest Price.
- 100% Uniqueness.
- Assignment Fastest Delivery.