BSBLDR511 Develop & Use Emotional Intelligence Assignment-Mentor Education Australia.

INSTRUCTIONS
You will need to research information to assist with your responses for this task.
BSBLDR511 Develop & Use Emotional Intelligence Assignment-Mentor Education Australia.

What you will need to complete this task

• Research materials such as books, internet, magazines, workplace documentation etc.
• Videos in your learning modules
• Learner Guide and Topic Presentations
• Access to legislative and regulatory documentation relevant to own state or territory.

You should use a variety of sources to gather information including training resources, workplace policies and procedures (if you are able to access these) and government and industry bodies. For this project you will undertake a range of tasks to:

BSBLDR511 Develop & Use Emotional Intelligence Assignment-Mentor Education Australia.

• conduct an analysis to identify own emotional strengths, weaknesses, stressors, emotional states and triggers, incorporating feedback from others
• identify workplace situations and environments that may trigger an emotional response
• model behaviours that demonstrate management of emotions
• recognise the impact that cultural behaviours and beliefs may have on workplace interactions
• recognise and respond to the emotional states of others
• use emotional intelligence of self and others to enhance team performance
• promote the development of emotional intelligence in others.

Word Limits
Provide a brief report for each of the tasks below.

The following tasks may be completed as a workplace project based on your current role within an organisation, as a simulated workplace project based on a fictitious organisation,or an organisation you’re familiar with.

For this assessment you will need to perform the following tasks:

Task 1: Research and Action – Profile two people in your workplace and provide a written response to the following:
1.Identify their emotional strengths and weakness.
2.How do you deal with these people?
3.How you could you assist them to develop emotional intelligence?
4.How you could you utilise your emotional intelligence to maximise a team’s outcome.

Task 2: Research – Research and Provide a written response to the following:
How you can improve your emotional intelligence to combat the impact on colleagues and clients. This should include a discussion on:

a.How you respond to the emotional state of colleagues
b.How culture influences people’s reactions to different situations
c.How you would deal with others who became emotional in the workplace

BSBLDR511 Develop & Use Emotional Intelligence Assignment-Mentor Education Australia.

Task 3: Identify and Discuss- Discuss how you can improve your emotional intelligence to combat the impact your emotions on colleagues and clients. Include in your discussion one example of how you would do this in the workplace. Your response will identify:

a.Identifying your strengths and weaknesses in relation work
b.Identifying the things that stress you at work and impact on your ability to work
c.Identifying the behaviours that you display that encourage others to behave appropriately at work
d.Include a self-reflection and feedback from others and discuss how you could improve your emotional intelligence for work

Task 4: Research and Report – Complete a written response to the following:
1.Explain emotional intelligence principles and strategies
2.Describe the relationship between emotionally effective people and the attainment of business objectives.
3.Explain how to communicate with a diverse workforce which has varying cultural expressions of emotion.
4.Explain the use of emotional intelligence in the context of building workplace relationships

PROJECT CHECKLIST

INSTRUCTIONS
Answer the questions below by writing in the space provided. If you require more space, use a blank sheet of paper. Alternatively, you may like to use Microsoft Word and print out your answers to each question.
Answer the following questions in writing.

What you will need

1.Research materials such as books, internet, magazines, workplace documentation etc.
2.Access to legislative and regulatory documentation
3.Your Learner Guide for this unit of competence
4.Your text for this unit

Word Limit

1.List at least 5 examples of emotional strengths and weaknesses .
2.What are the five major stressors that affect people’s emotional states?
3.What methods could be used to develop awareness of your own emotional triggers, so you are able to use this awareness to enable control emotional responses.
4.Outline a workplace behaviour suitable to model that demonstrated management of emotions.
5.What information should you identify and use to improve the development of your own emotional intelligence?
6.Identify at least three examples of emotional states you might identify in co- workers in the workplace, and outline the common cues for each
7.Why is it essential to consider varying cultural expressions of emotions when working and responding to emotional cues in a diverse workforce?
8.What can you do to demonstrate flexibility and adaptability when dealing with others?
9.Why should you taken other people’s emotions into account when you are making decisions?
10.There are a variety of opportunities you may provide in your workplace for others to express their thoughts and feelings. List two
11.Why is it important to assist others to understand the effect of their behaviour and emotions on others in the workplace?
12.Discuss the importance of the self-management of emotions
13.What can you do in the workplace to encourage others to develop their own emotional intelligence, so they can build productive relationships and maximise workplace outcomes?
14.Why should you encourage a positive emotional climate in the workplace?
15.What information will you need to consider to ensure you use the strengths of workgroup members to achieve workplace outcomes?

BSBLDR511 Develop & Use Emotional Intelligence Assignment-Mentor Education Australia.

PROJECT CHECKLIST